Don't love it? Don't keep it.
If something is not quite right and you need to make a return or exchange, please refer to a step-by-step guide below.
OUR POLICY
We accept returns with respect to the following conditions:
- The item must have been sold on our online store- The return or exchange request is made within 14 days of delivery
- The item should be returned unworn, unwashed, with tags attached & in original condition, suitable for re-sale. We are unable to accept returns of used, laundered or customer damaged goods.
All items will be thoroughly inspected upon receipt & will only be processed if our returns standards are met. In the unlikely event that an item is returned in an unsuitable condition, we may have to send it back to you.
- It is our customers' responsibility to return the item to us by reliable and recorded delivery. In the case that the return is lost in the post, we cannot process the refund.
- If you have requested any alterations and measurement changes to the items you have ordered, you will not qualify for a return.
- In the unlikely event that the item you receive is defected, we will replace it or refund it at no cost to yourself. To process the return and replacement of a damaged item, please follow the instructions below, but we will arrange to collect from you with our couriers. Once we have inspected the damaged item, we will refund you or arrange a replacement to be sent to you. In the case that we are unable to replace the item because it is out of stock, we will offer you a full refund or store credit, whichever you prefer.
- No refunds or returns on earrings.
HOW TO RETURN YOUR ITEM
1. Email us at sales@shopseptemberstudio.com to tell us you will be returning your purchase and give a brief description detailing why (sizing, fit, etc).
2. Package with all original tags and bags included, your name and send to:
To: Elmi
The Courier Guy Bredasdorp, 62 Plein Street, Bredasdorp, 7280
TEL: +27 79 211 2852
3. On receipt of your return in good order, we will get in touch to discuss your available options. In the case of a full refund, please allow 3 - 7 working days for the refund to process.
EXCHANGES
If you have ordered an item in the wrong size/colour/print, we will gladly exchange it for you depending on stock availability. Please follow the same procedure above, indicating that you would like an exchange or store credit and not a cash refund.
Once we receive your returned item in original packaging and condition, we will process your exchange or issue your store credit.